IT Helpdesk
Regional support center providing technical assistance, systems management, and digital resources for the UAS community.
Students
Access Blackboard, register UA accounts, configure campus Wi-Fi, and manage email.
Employees
UAS Employee Hub credentials, network security, desktop support, and phone configurations.
Alumni & Guests
UA system account recovery, guest access networks, and community directory services.
Welcome to IT Support
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Resources
Instructional Videos
Repository of guides for Campus Resources, Cybersecurity, and systems.
Services Dashboard
Live system status, server updates, and historical uptime context.
IT FAQ
Find immediate answers to our most frequently asked technology questions.
Helpdesk Hours
Summer Semester 2026
- Monday - Friday7:30 AM - 5:00 PM
- SaturdayClosed
- SundayClosed
* IT Helpdesk complies with all official campus holidays and emergency closures.
Contact Information
Regional IT Helpdesk
11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5